Safe holidays

Current information from the Mayrhofen-Hippach holiday region

11.05.2021

Dear Friends of the Mayrhofen-Hippach holiday region,

we have listed the most important information for you here, so you can plan your holiday as well as possible.

We intend to make the best time of your year as safe as possible for all our guests and take Covid-19 protective measures very seriously. Protecting the safety of us all is our top priority, which is why we adhere strictly to regulations issued by the Austrian government. 

We will keep you up to date on all new regulations and/or provisions that may come into force.

Austria opens on May 19th with clear and simple rules

From 19 May, Austria will be open across all sectors. At a press conference, the Federal Government presented the key points of the corresponding ordinance of the Ministry of Health. As a matter of principle: Guests have access if they have been vaccinated, tested or recovered (“3G rule”).

Protective Measures introduced by the Austrian Government

Federal Government presents new opening ordinance: Careful opening steps with strict safety precautions pave the way back to normal

PRE-TRAVEL CLEARANCE FORM

Since 19 December 2020 there has been a 10-day obligatory quarantine for persons entering Austria from a Corona risk area. There are plans to classify risk areas on the basis of the 14-day incidence rate of positive Coronavirus cases. All countries with a rate higher than 100 will be classified as risk areas. After five days, travellers can take a PCR or antigen test at their own expense. Only if the test is negative, can they end their quarantine earlier. Exceptions apply for business travellers and commuters, for example. Before entering Austria you must complete this Pre-Travel Clearance Form. More...

Pre-Travel Clearance Form

Understandably, you will have some questions

Start your holiday well-informed

FAQs

Accommodation

QUESTION:
What are the requirements for a stay in an accommodation establishment?


ANSWER:
The following requirements apply from 19. 5. 2021

In pure accommodation (without gastronomy or services) an entrance test is sufficient for the entire stay.
When catering (breakfast, other meals) or services (wellness) are offered, then catering rules apply.

CATERING ESTABLISHMENTS

QUESTION:
Which regulations apply to restaurants?


ANSWER:

  • Restaurants may only offer take-out food from 6 a.m. to 7 p.m. for collection only, direct consumption in the catering establishment is no longer permitted (exception: canteens and accommodation establishments for the catering of their guests)
  • Food can be delivered around the clock.
  •  

From 19 May all previous proofs are valid, from the beginning of June also as certificates/QR codes in the digital green passport.
For the purposes of the “3G rule” the following shall be considered as valid proofs:

  • Testing: Negative PCR test (3 days), negative antigen test (2 days), self-use antigen test with digital recording (1 day). On-site self-testing will also allow access. However, this test is only valid for this one visit and only at the plant. For children, school tests will also be considered as entrance tests. No test obligation for take-away or suppliers.
  • Vaccination: Can be proven by vaccination card, vaccination card or printout
  • Recovery: secretion notification, antibody test, etc.

----------------------------------

In the restaurant, the following applies:

• Obligatory Registration for stays longer than 15 minutes with first name, last name, telephone number and – if available – email address (thus NOT valid for takeaway or suppliers)
• Indoor 4 persons per table plus max. 6 children Outdoor 10 persons per table plus max. 10 children.
• FFP2 mask until you sit at the table
• FFP2 mask for employees (mouth-nose protection, if tested, vaccinated or recovered)
• curfew: 10 p. m.

▲ Contact Tracing in Mayrhofen-Hippach

Bookings/Cancellations/Refunds

Question: 

What is the situation regarding bookings/cancellations/refunds if travel restrictions are introduced again because of Covid 19?


Answer:

Covid-19 related travel restrictions must prevent you to travel on your intended day of arrival and/or subsequent days, in order for you to be able to cancel your booking free of charge.

Here is an example: Your stay is booked from 27.12.2020-02.01.2021
In mid-November, the borders are closed until 01.01.2021. Free cancellation is possible.
In mid-November, the borders are closed until 15.12.2021. Free cancellation is not possible, as it is possible to arrive here again as from 16.12.2021.
Should a new lockdown come into force during your stay, the unconsumed days will be reimbursed.

Here is an excerpt from the Austrian Hotel Contract Conditions:

Prevention from arrival
5.7 If the Party is prevented from arriving at the accommodating establishment on the date of arrival since this is impossible due to unforeseeable extraordinary events (e.g. extreme snowfall, floods etc.), the Party shall not be obliged to pay the agreed remuneration for the date of arrival.

5.8 The obligation to pay the remuneration for the booked stay shall revive as soon as the arrival becomes possible again provided that it becomes possible within three days. 

TRAVEL INSURANCE

QUESTION:

How can I protect myself as best as possible under travel law when booking accommodation?
 

ANSWER:

We recommend taking out travel insurance for the coming season. Many of our accommodation providers offer Europäische Reiseversicherung (European Travel Insurance) when you make your reservation. This now covers Covid-19 illness, just like any other unexpected serious illness.

Go to Europäischen Reiseversicherung (European Travel Insurance)

Online ticketing

QUESTION:

How does online ticketing work?
 

ANSWER:

Help to reduce crowding at the ticket desk by buying your lift pass, tickets for the outdoor swimming pools, paraglide flights,... online at myzillertal.app.

Corona Testing

QUESTION:

Can I get tested on site?
 

ANSWER:

Yes, Corona tests can be carried (for a fee) out on site in some medical practices.  These tests are exclusively for guests who are required to present a test result (e.g. to their employer) because of their stay in Austria.  

IMPORTANT: The person to be tested must be Corona symptom free when visiting the doctor’s surgery and register in advance!
 

▲ A corona test can be carried out in the following medical practices:

• Dr. med. univ. Wiltrud WACHTER, Schwendaustraße 182, 6290 MayrhofenT: +43 5285 62 622 ordination@drwachter.com
• Dr. Katharina WEBER-GREDLER, Hauptstraße 456, 6290 MayrhofenT: +43 5285 62550k.weber-gredler@medway.at
• Dr. Olga SHAFE-SCHIMANEK, Hauptstraße 485, 6290 MayrhofenT: +43 5285 63189praxis@olga-shafe.at
• Dr. Michael SPORER, Ramsau 197, 6284 RamsauT: +43 5282 3758Dr.michael.sporer@gmx.at
   

 

▲ TEST CENTRE IN MAYRHOFEN:

Sportclinic Mayrhofen
Stillupklamm 830
6290 Mayrhofen

Registration for testing must be made online via www.tiroltestet.at or by telephone with the Health Advisory Service under 1450.

Information Portal on Travel Regulations

The European Commission has made an interactive map available on reopen.europe.eu which you can use to find out about applicable travel regulations and measures relating to services and health and safety in the EU member states. The data is updated weekly and is intended to make travel planning easier.

Correct conduct

QUESTION:

What safety measures apply in hotels?
What are the rules for using cable cars?
Sports equipment rental: What rules apply here?
What are the rules for using swimming pools and spas?
What are the rules for using public transport?
Restaurants, mountain huts, bars and cafés: What rules apply? 
 

ANSWER:

You will find answers to all these questions and more on the Corona information pages on  welcome.tirol

WELCOME.TIROL

Mouth and nose protection

QUESTION:

When do I have to wear a FFP2 face mask?
 

ANSWER:

Instead of a simple face mask covering the nose and mouth, it is now necessary to wear an FFP2 mask. This also applies to people who have had coronavirus and people who have already been vaccinated. An FFP2 mask (without exhalation valve) must be worn in the following situations:
 

  • On public transport (train, tram, bus, taxi, boat, cable car, funicular, etc.). Please be aware that an FFP2 mask must be worn not only while using the means of transport itself but also at railway platforms, railway stations, bus stops, tram stops, airports (including outdoors).
  • When shopping (e.g. publicly accessible areas of shops and other service providers not involving close physical contact).
  • In publicly accessible areas at accommodation providers (e.g. lobby, reception, etc.). Please be aware that under the current restrictions accommodation providers can only accept people staying in Tirol for exceptional reasons such as urgent work requirements.
  • In hospitality locations - as and when these are allowed to open (e.g. picking up pre-ordered food, eating in company cantines).
  • When travelling together in a car with people from outside your own household and when sharing taxis with people from outside your own household.
  • At pharmacies and at all locations where health and care services are provided (e.g. hospitals, doctors' practices, etc.).
  • In all local, regional and national authority buildings.
  • Important! Children aged between 6 and 14 years of age can continue to wear a simple face mask instead of an FFP2 mask.

Current Figures

QUESTION:

How many CoV cases are there in Tyrol?

 

ANSWER:

The latest figures on corona infections in Tyrol can be found here.

Contact

Still can't find the answer to your question? Our Info Team will be happy to help you.

Contact:
Mayrhofen-Hippach Tourist Board
T: +43 5285 6760
info@mayrhofen.at

Important measures that we should all observe:

Maintain at least 2 metre distance
Wash your hands several times a day with soap and water
Wear a face mask
Sneeze/cough in the crook of your arm
Use contactless or card payments whenever possible
In case of Covid19 symptoms phone 1450 immediately

We do ask for your understanding, however, that all information is provided without guarantee and is subject to change.