COVID-19 Code of Conduct Zillertaler Cable Cars

Winter Season 2020/21

February 2021

Dear winter sports enthusiasts!'

The last months have been characterized by big changes—COVID-19 is affecting our lives all over the world. Now more than ever, safety and the personal health of each individual are of the highest priority and are also the focus of our cable car companies’ thoughts and actions. We are building upon the regulations of the Austrian Federal Government, which provide a range of measures to protect all guests and employees.

According to the third COVID-19 Emergency Measures Decree, which came into effect on 25 January, the following safety measures must be implemented by cable car companies:

Everyone must stay at least two meters apart in cable cars. Public transport regulations also continue to apply for cable cars, including the exemption that "an exception to the rule can be made if the two-meter safety distance cannot be maintained due to the number of passengers or when entering/exiting the cabin."

The cable car companies must ensure that their guests maintain the safety distance whenever possible, such as when queuing at turnstiles, cash desks, toilets, etc. We comply with this requirement through the use of informational signs, pictograms, streamers, barriers, security staff, and other suitable measures.

Exceptions can be made whenever the required safety distance of at least two meters cannot be maintained in entrance and exit areas of facilities (turnstiles, magic carpets, doors) and in cable cars due to structural reasons. This exemption also applies to chairlifts and drag lifts.

Capacity restrictions remain in place. The number of people permitted in closed or coverable vehicles (gondolas, cable car cabins, chairlifts with weather-protection bubbles) is limited to 50% of the transport capacity of the respective vehicle. This does not apply when people from the same household are the only ones being transported.

The regulations regarding FFP2 masks remain as well. In other words, in closed or coverable vehicles (gondolas, cable car cabins, or chairlifts with weather-protection bubbles) as well as in enclosed entrance areas of ropeways and cog railways, a respiratory mask of protection class FFP2 (an FFP2 mask) without an exhalation valve, or a mask of an equivalent or higher standard, must be worn.

This means that

  • You do not have to wear an FFP2 mask while traveling in drag lifts and chairlifts that do not have weather-protection bubbles. You must, however, keep your mouth and nose covered.
  • You do not have to wear an FFP2 mask when queuing in outdoor areas. You must, however, keep your mouth and nose covered. Queuing areas that are covered but open at the sides are not considered enclosed areas.
  • In general, children up to age 6 are not required to keep their mouth and nose covered.
  • Children up to age 14 are not required to wear an FFP2 mask. They must, however, keep their mouth and nose covered.
  • Even those who are from the same household must wear an FFP2 mask when traveling in closed cabins/gondolas or chairlifts with weather-protection bubbles.

In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that, as long as you remain a safe distance away from others, you can have a relaxing and safe time in winter in the Zillertal Valley!

Zillertal cable car general information and organizational measures to safeguard a safe and relaxing vacation:

  • Signposts and information points in the ski area: 
    They draw your attention to our code of conduct at the cable cars and throughout the ski area.
  • Cover your mouth and nose: 
    Anyone aged 6 or older must cover their mouth and nose when using our cable cars/gondolas, chairlifts, drag lifts, and magic carpets as well as in all designated areas (e.g., cash desks, access areas, etc.).
    In all cable car cabins and chairlifts with weather-protection bubbles, you must wear an FFP2 mask or a mask of a higher standard. In all other situations, a commercially available medical respiratory mask, a bandana, or the like will suffice.
  • Organised queuing areas: 
    We organise the queuing areas independently of the current legal requirements in such a way that groups of people standing close together are avoided as far as possible. Please keep a sufficient distance to strangers and wait in the cash desk area until the guest in front of you has left the cash desk. 
  • Hand hygiene: 
    For our cable car indoor areas we will install sufficient hand disinfection facilities for you. 
  • Number of persons: 
    The maximum number of persons permitted in each cable car cabin and on each chairlift with weather protection bubbles is limited to 50% of the transport capacity. 
    This does not apply if only people from a common household are transported.
  • Disinfection measures: 
    All cable car cabins are regularly disinfected by us. Disinfection measures are also regularly carried out in elevator cabins, on escalators, in sanitary facilities, ski depots and first aid rooms. 
  • Cable car employees 
    COVID-19 test: Employees are tested for Covid-19 before they first start work. For those who are in contact with customers, follow-up tests are carried out on a regular basis or as required.  Employees are instructed to wear an MNP in direct contact with guests for mutual protection.  

What you can do to stay safe and keep others safe

Please observe and follow our Covid-19 Code of Conduct and enjoy your winter holiday in the Zillertal ski areas! We are evaluating the situation on an on-going basis and will adapt our Code of Conduct to any changes in legal or regulatory requirements.

Our request!

Use off-peak times

Take advantage of the off-peak times with low crowding to get to the ski area and back to your accommodation in a relaxed manner: all Zillertal cable cars offer early start times to get to the ski area comfortably before the main rush. You can also return to the valley station in off-peak times.

Cover your mouth and nose

Please always carry a mouth and nose protection with you and use it if the prescribed minimum distance to other people cannot be maintained.  

In the following areas wearing an MNP (protective mask, hose scarf, multifunctional cloth, ...) is mandatory: 

  • at the cable car ski pass sales points 
  • in the access area for all cable cars (look out for the signposting)
  • in the station, entry/exit area as well as when riding in the cable cars (cabin/chair lifts, drag lifts)
  • when using the conveyor belts (training area) 
  • when using the toilet facilities
  •  in the ski shop / ski depot

Keep your distance

Please keep sufficient distance from strangers. If possible, the minimum distance must also be maintained in the cable car cabins.  

Ensure ventilation

If necessary, please ventilate the cable car cabins during the trip. 

Pay attention to hand hygiene

Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the cable car stations in the indoor area. 

Dispose of used protective masks

Please do not leave your used protective mask or handkerchiefs in the cable car cabins, but dispose of them properly. Waste bins are available in the station areas. 

Follow instructions

Please follow the general behaviour recommendations and also the instructions of our employees, especially with regard to the hygiene regulations. 

Cashless payment/buy your ski ticket online

If possible, make use of the cashless payment option or buy your ski ticket directly at the online shop

Head for the slopes only if you are healthy

If you have symptoms that could indicate a possible Covid-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay in your accommodation and contact the reception of your accommodation or a doctor immediately. 

Behave responsibly

Please conduct yourself responsibly to protect your own health and that of others.  

Food and beverage on the mountain

The mountain restaurants will remain closed until further notice. If necessary, please bring your own food and drinks. Please don’t leave any garbage behind or dispose in provided trash cans.


Due to the ban on entering mountain restaurants, toilets are only available in the area of the cable car stations. Please inform yourself on site about the current situation.